The Challenge: Many companies operate with a trimmed IT budget and staff, yet still facing increased demands on the technology infrastructure from customers and employees alike.
The Opportunity:
Opportunity arises with new tools available to streamline business operations. Tools that allow one to manage and maintain all network resources (hardware & software) in a more effective and cost efficient manner. These tools not only help one do more with less, they proactively resolve some inefficiencies and risks present that most companies are not aware of.
The Process
We focus on the tasks people do, want to do and need to do. Looking at tasks tells us what the goals are, what the input and output to the system are, and who the system affects. We listen to what your specific needs are. We will create an overall picture and explanation of your requirement needs.
We work with the stakeholders of a system, especially the end users, during all phases of the work. We observe the user operating in his or her environment, performing his or her work.
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Analysis.
Analysis is focused on creating system requirements. During this period we work with the end users and other system stakeholders to define what is the problem to be solved. The major tool we use in this phase is contextual inquiry (Planning Worksheets and Planning Meetings). The results of the analysis phase include clear system requirements, the overall process being supported, use cases, user profiles and an understanding of the user environment.
Design
We will create a solution for your organization. Once we have this solution, we will test it on our servers in a controlled environment. Once we are confident in the solution, we will move to the implementation phase.
Implementation
This phase is the creation and customization of software, and installation and tuning of software and hardware. This phase is the most straightforward, since we've already done the hard work in the previous two phases. During the implementation phase we will continue to test the solution and its effectiveness. We will also use this opportunity to modify and tune it for perfection. The client will begin using the solution in their organization.
Refine & Fine Tune. After the implementation is completed, we will monitor the performance of the solution. Our programmers will tune the solution to ensure its effectiveness. The client will continue to use the solution and request enhancements. |
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