The options listed below are for preventive maintenance and support only. All services which are not listed but provided by TS1, Inc. to our customers with the customers approval will be charged and invoiced accordingly.
Small Office\Home Office (SO/HO) - Preventative Maintenance Service Includes: |
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- One visit every month to check the status of installed updates to operating system and anti-virus software.
- Check CPU \ Memory \ Hard Drive usage to optimize peak performance levels.
- Check Hard Drive for unused and old files, fragmented and broken links, bad sectors, and registry and application conflicts.
- One free emergency call per\month during business hours with (2) hour response time.
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2 |
$150 |
$75.00 |
$1800 |
3 |
$170 |
$56.67 |
$2040 |
4 |
$187 |
$46.75 |
$2244 |
5 |
$201 |
$40.20 |
$2412 |
6 |
$212 |
$35.30 |
$2544 |
7 |
$220 |
$31.43 |
$2640 |
8 |
$225 |
$28.13 |
$2700 |
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Small Business Preventive Maintenance Service
TS1, Inc. Small Business preventive maintenance options are administered via secure remote connection. TS1, Inc will create a secure remote connection using a Virtual Private Network (VPN) from our location to the customer’s network to support the service option for that client. |
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Service Options are as follows: |
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Network & Server Maintenance $500 per\month
- Check Hubs/Switches for high utilization.
- Check DNS server name resolution.
- Check Router uptime.
- Check DHCP database consistency.
- Check System, Application and Security event logs.
- Check free hard disk space.
- Check Hard Drive Management system (delete temp files...etc).
- Apply relevant patches and Service Packs.
- Check cooling system.
- □ Workstation Maintenance $500 per\month
- Visit all users on-site for (2) hrs. each month.
- Assist users with peripherals, software and hardware issues directly related to
- Voice, data, and video network.
- Run a full virus scan of hard drives.
- Removing malicious active or dormant viruses from your computer
- Cleaning up old files that may be residual from installation attempts.
- Scanning hard disk for valid File Allocation Table and boot record problems.
- Hard disk optimization and defragmentation.
- Check for program updates / patches
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Back-Up Systems $500 per\month (up to 100GB)
- Test Data Restore from Previous Backup.
- Check all backup event logs.
- Clean tape drive heads
- Check and update Emergency Restore Disk.
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Virus Protection $350 per\ month
- Check Virus definitions and security alerts - update required.
- Check Virus scan logs.
- Check or Delete quarantined files.
- Check firewall log files.
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Internet & Email $350 per\ month
- Check administrator mail box.
- Check Postmaster Mailbox.
- Check Mail server logs and queues.
- Check Fax server logs and queues.
- Check Remote Access Service and logs.
- Check Internet Connections and connected times
- Check Internet data downloads.
- Check and test Internet access restrictions.
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Training $500
Technical Solutions I, Inc will provide a 4hr. instructor led class for up to (4) staff members that will help client to understand each component installed with its voice, data, and video network, how they interact with one another, and how they should be applied to the clients daily business tasks. |
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